Who we are

Our website address is: http://darkshadowstudios.com.

What personal data we collect and why we collect it


Personal Data we collect may include, but is not limited to, browser and device information, data collected through automated electronic interactions and application usage data.
Likewise, we will track your process across our websites and applications to verify that you are not a bot and to optimize our services. 
General Facebook credentials and details, age, gender, user name / gamer tag, shipping address, friend list, address, in game purchases, website purchases, merchandise purchases.

What Data We Collect and Process

Basic Account Data
When setting up an Account, Dark Shadow Studio (DSS) will collect your email address and country of residence. You are also required to choose a user name and a password. The provision of this information is necessary to register a User Account. During setup of your account, the account is automatically assigned a number (the “DSS ID”) that is later used to reference your user account without directly exposing Personally Identifying Information about you.
We do not require you to provide or use your real name for the setup of a DSS User Account.

Transaction and Payment Data
In order to make a transaction on DSS (e.g. to purchase online Games, Subscriptions, Merchandise, Content and Services, you may need to provide payment data to DSS to enable the transaction. If you pay by credit card, you need to provide typical credit card information (name, address, credit card number, expiration date and security code) to DSS, which DSS will process and transmit to the payment service provider of your choice to enable the transaction and perform anti-fraud checks. Likewise, DSS will receive data from your payment service provider for the same reasons.

Other Data You Explicitly Submit
We will collect and process Personal Data whenever you explicitly provide it to us or send it as part of communication with others on DSS , e.g. in DSS Community Forums, chats, or when you provide feedback or other user generated content. This data includes:

  • Information that you post, comment or follow in any of our Content and Services;
  • Information sent through chat;
  • Information you provide when you request information or support from us or purchase Content and Services from us, including information necessary to process your orders with the relevant payment merchant or, in case of physical goods, shipping providers;
  • Information you provide to us when participating in competitions, contests and tournaments or responding to surveys, e.g. your contact details.

We collect a variety of information through your general interaction with the websites, Content and Services offered by DSS.

Your Use of Games and other Subscriptions
In order to provide you with services, we need to collect, store and use various information about your activity in our Content and Services. “Content-Related Information” includes your DSS ID, as well as what is usually referred to as “game statistics”. By game statistics we mean information about your games’ preferences, progress in the games, playtime, as well as information about the device you are using, including what operating system you are using, device settings, unique device identifiers, and crash data.

Tracking Data and Cookies
We use “Cookies”, which are text files placed on your computer, to help us analyze how users use our services, and similar technologies (e.g. web beacons, pixels, ad tags and device identifiers) to recognize you and/or your device(s) on, off and across different devices and our services, as well as to improve the services we are offering, to improve marketing, analytics or website functionality. The use of Cookies is standard on the internet. Although most web browsers automatically accept cookies, the decision of whether to accept or not is yours. You may adjust your browser settings to prevent the reception of cookies, or to provide notification whenever a cookie is sent to you. You may refuse the use of cookies by selecting the appropriate settings on your browser. However, please note that if you do this, you may not be able to access the full functionality of our websites.
When you visit any of our services, our servers log your global IP address, which is a number that is automatically assigned to the network your computer is part of.

Content Recommendations
Subject to your separate consent or where explicitly permitted under applicable laws on email marketing, DSS may send you marketing messages about products and services offered by DSS to your email address. In such a case we may also use your collected information to customize such marketing messages as well as collect information on whether you opened such messages and which links in their text you followed.
You can opt out or withdraw your consent to receive marketing emails at any time by clicking the “unsubscribe” link provided in every marketing email.

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Contact forms

All contact forms you have filled out and submitted will be collected and stored.

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Analytics

This website uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google Analytics uses “cookies”, which are text files placed on visitors’ computers, to help the website operators analyze how visitors use the site. The information generated by the cookie about the visitors’ use of the website will generally be transmitted to and stored by Google on servers in the United States.
On this website, IP anonymization has been activated. The IP addresses of users visiting DSS will be shortened. Only in exceptional cases will a complete IP address be transferred to a Google server in the United States and shortened there. On behalf of the website operator, Google will use this information for the purpose of evaluating the website for its users, in order to compile reports on website activity, and to provide other services relating to website activity and internet usage for website operators.
Google will not associate the IP address transferred in the context of Google Analytics with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser. However, please note that in this case you may not be able to use the full functionality of this website.
Furthermore, users can prevent the collection of data about their use of the website (including their IP address) generated by the cookie, and the processing of data by Google, by downloading and installing the browser plug-in through the following link: http://tools.google.com/dlpage/gaoptout?hl=en.

How long we retain your data

We will only store your information as long as necessary to fulfil the purposes for which the information is collected and processed or — where the applicable law provides for longer storage and retention period — for the storage and retention period required by law. After that your Personal Data will be deleted, blocked or anonymized, as provided by applicable law.

In particular:

  • If you terminate your DSS User Account, your Personal Data will be marked for deletion except to the degree legal requirements or other prevailing legitimate purposes dictate a longer storage.
  • In certain cases Personal Data cannot be completely deleted in order to ensure the consistency of user experience. For instance, matches you have played that affect other players’ matchmaking data and scores will not be deleted; rather, your connection to these matches will be permanently anonymized.

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

Visitor comments may be checked through an automated spam detection service.

DSS and its staff may share your Personal Data with each other and use it to the degree necessary to achieve the purposes “What personal data we collect and why we collect it“. In the event of a reorganization, sale or merger we may transfer Personal Data to the relevant third party subject to applicable laws.

We may also share your Personal Data with our third party providers that provide customer support services in connection with goods, Content and Services distributed via DSS. Your Personal Data will be used in accordance with this Privacy Policy and only as far as this is necessary for performing customer support services. 

Your contact information

Your personal contact information will not be publicly shared or sold to any third party websites, without prior consent.

Additional information

Other information may include collecting general data and info about the games you have selected, played, length of time, your top score, your gamer tag / user name, your friend list, in game purchases, website purchases, merchandise purchases.

How we protect your data

Personal data shall be subject to additional safeguards to ensure this data is processed securely. For example, we work hard to ensure data is encrypted when in transit and storage, and access to this data will be strictly limited to a minimum number of individuals and subject to confidentiality commitments.  

We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Policy. Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to any of our websites; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorized access. When possible, encryption is used, both in transit and storage. Access controls within the organisation limit who may access information.